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LEGAL

Privacy Policy

1. About Us

This Privacy Policy explains how The University Support Suite, operated by Abigail Scrivens, collects, uses and protects your personal information when you visit our website, contact us or use our services.

Business Name: The University Support Suite
Legal Business Name: Abigail Scrivens
Website: www.theuniversitysupportsuite.co.uk
Email: abi@theuniversitysupportsuite.co.uk

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We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

  • Name

  • Email address

  • Telephone number (if provided)

Booking Information

When you book one of our services, we may collect:

  • Participant name

  • Parent or guardian details (where applicable)

  • Email address

  • Booking information

  • Payment confirmation

Please note that payment card details are processed securely by our payment provider. We do not store your full payment card information.

Email Subscriptions

If you choose to subscribe to our mailing list, we collect:

  • Your name (if provided)

  • Your email address

You may unsubscribe at any time using the link included in our emails.

Website Usage Information

When you visit our website, we may automatically collect certain technical information through cookies and Wix Analytics, including:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • General location (such as country or region)

  • Website performance data

This information helps us improve our website and understand how visitors use it.

 

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Process bookings

  • Deliver our services

  • Send booking confirmations and programme information

  • Provide customer support

  • Send newsletters where you have subscribed

  • Improve our website and services

  • Meet our legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected.

 

4. Our Legal Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following lawful bases:

Contract

To provide the services you have requested, including processing bookings and communicating with you about your programme.

Consent

Where you have given us permission, for example when subscribing to our newsletter.

You may withdraw your consent at any time.

Legitimate Interests

To improve our services, manage our website, respond to enquiries and operate our business effectively.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

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5. How We Store Your Information

We take appropriate measures to keep your personal information secure.

Your information may be stored using secure systems provided by trusted third-party providers, including:

  • Wix

  • Google Workspace

  • Wix Analytics

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

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6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers where necessary to operate our business, including:

  • Website hosting providers

  • Payment providers

  • Email service providers

  • Technology providers used to deliver our services

These providers only process your information on our behalf and are required to protect your data.

We may also disclose information where required by law.

 

7. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Ensure the website functions correctly

  • Analyse website traffic

  • Improve website performance

  • Remember user preferences

You can manage or disable cookies through your browser settings.

Further information can be found in our Cookie Notice.

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8. Marketing Communications

If you choose to subscribe to our newsletter or updates, we may send information about:

  • University transition support

  • Study skills resources

  • Upcoming programmes

  • News and updates from The University Support Suite

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Restrict how we use your information.

  • Object to certain types of processing.

  • Request a copy of your information in a portable format where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

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10. Data Retention

We will only keep your personal information for as long as necessary to:

  • Deliver our services

  • Meet legal obligations

  • Resolve disputes

  • Maintain appropriate business records

When information is no longer required, it will be securely deleted or anonymised.

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11. Third-Party Websites

Our website may include links to other websites.

We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing any personal information.

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12. Children's Privacy

Our services may be used by students under the age of 18.

Where a participant is under 18 years of age, bookings must be made by a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate parental involvement where required.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the "Last Updated" date will be amended accordingly.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The University Support Suite
Operated by Abigail Scrivens

📧 abi@theuniversitysupportsuite.co.uk

Website: www.theuniversitysupportsuite.co.uk

 

15. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

Please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Website: https://ico.org.uk

Terms & Conditions

These Terms & Conditions apply to all services provided by The University Support Suite, operated by Abigail Scrivens.

By booking or using our services, you agree to these Terms & Conditions.

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1. About Us

The University Support Suite provides educational support designed to help students prepare for university and develop the skills and confidence to succeed in higher education.

Our services may include:

  • University transition programmes

  • Study skills support

  • Academic coaching

  • Group workshops

  • School and college talks

  • Online resources

  • Other educational services offered through our website

Business Name: The University Support Suite

Operated by: Abigail Scrivens

Website: www.theuniversitysupportsuite.co.uk

Email: abi@theuniversitysupportsuite.co.uk

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2. Booking & Payment

Bookings are made through our website.

Payment must be made in full at the time of booking.

Once payment has been received, you will receive confirmation of your booking by email.

Your place is only confirmed once payment has been successfully processed.

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3. Programme Information

Programme descriptions, dates, times and prices are published on our website.

While every effort is made to ensure information is accurate, we reserve the right to make reasonable changes where necessary.

If significant changes are made after booking, affected participants will be informed as soon as reasonably possible.

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4. Cancellations & Refunds

If you need to cancel your booking:

  • Cancellations made more than 7 days before the programme start date will receive a full refund.

  • Cancellations made within 7 days of the programme start date are not eligible for a refund.

Refunds will be made to the original payment method.

If exceptional circumstances apply, any alternative arrangements will be considered at the discretion of The University Support Suite.

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5. If We Need to Cancel

If The University Support Suite is unable to deliver a programme due to unforeseen circumstances, participants will be offered:

  • a full refund, or

  • the option to transfer to an alternative programme date, where available.

We will not be responsible for any additional costs incurred as a result of programme cancellation.

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6. Participants Under 18

Some participants may be under the age of 18.

Where a participant is under 18 years of age:

  • a parent or legal guardian must complete the booking;

  • the parent or guardian accepts these Terms & Conditions on behalf of the participant; and

  • the parent or guardian remains the primary contact throughout the programme.

 

7. Online Sessions

Programmes are delivered online using Google Meet unless otherwise stated.

Participants are responsible for ensuring they have:

  • a suitable internet connection;

  • a device capable of accessing Google Meet;

  • a working microphone and speakers or headphones; and

  • access to any resources provided before the session.

The University Support Suite cannot be held responsible for technical difficulties caused by a participant's own equipment, internet connection or software.

 

8. Participant Conduct

We aim to provide a supportive, respectful and inclusive learning environment.

Participants are expected to:

  • behave respectfully towards other participants;

  • contribute positively to the learning environment;

  • follow reasonable instructions during sessions; and

  • avoid behaviour that disrupts the learning experience of others.

The University Support Suite reserves the right to remove any participant whose behaviour is abusive, threatening, discriminatory or persistently disruptive.

No refund will be provided where removal results from unacceptable behaviour.

 

9. Session Attendance

Participants are responsible for attending scheduled sessions.

Live sessions are not routinely recorded, and recordings will not normally be available following the programme.

If a participant is unable to attend a session, we will provide any accompanying resources where appropriate, but we cannot guarantee replacement sessions.

 

10. Intellectual Property

All course materials remain the intellectual property of Abigail Scrivens trading as The University Support Suite.

This includes, but is not limited to:

  • workbooks;

  • presentations;

  • downloadable resources;

  • checklists;

  • templates;

  • worksheets;

  • slides; and

  • written content.

Resources are provided for the personal use of the registered participant only.

They may not be:

  • copied;

  • reproduced;

  • uploaded online;

  • shared with others;

  • sold;

  • distributed; or

  • adapted for commercial purposes without prior written permission.

 

11. Recording & Photography

Live sessions are not routinely recorded by The University Support Suite.

Participants must not:

  • record sessions;

  • screen record;

  • photograph presentations or participants; or

  • distribute any part of a live session without prior written permission. This helps protect the privacy of all participants.

 

12. Confidentiality

Group sessions may involve discussion between participants.

Everyone is expected to respect the privacy of others.

Information shared by participants during live sessions should remain confidential and should not be discussed outside the programme without permission.

 

13. Equality, Diversity & Inclusion

The University Support Suite is committed to providing an inclusive and welcoming learning environment.

We welcome students from all backgrounds and are committed to treating everyone with dignity, fairness and respect.

Discrimination, harassment or bullying will not be tolerated.

 

14. Reasonable Adjustments

We are committed to making our services as accessible as possible.

If you require reasonable adjustments to access one of our programmes or services, please contact us before your session.

We will make every reasonable effort to accommodate individual needs wherever possible.

 

15. Safeguarding

The wellbeing of participants is important to us.

Where participants are under the age of 18, a parent or guardian must complete the booking and remain the primary point of contact.

Any safeguarding concerns identified during our services will be managed appropriately and, where necessary, may be referred to relevant agencies in accordance with our legal responsibilities.

 

16. Disclaimer

The information provided through The University Support Suite is intended for educational purposes only.

Our guidance is designed to support students in developing confidence, study skills and preparation for university.

Our services do not replace:

  • university academic regulations;

  • formal university advice;

  • financial advice;

  • legal advice;

  • medical advice; or

  • mental health support.

Participants remain responsible for their own academic decisions and for seeking specialist advice where appropriate.

 

17. Limitation of Liability

While every effort is made to provide accurate, high-quality educational support, The University Support Suite cannot guarantee specific academic outcomes, university grades or admissions decisions.

To the fullest extent permitted by law, our liability is limited to the amount paid for the relevant service.

Nothing in these Terms excludes liability where it cannot legally be excluded under English law.

 

18. Complaints

We aim to provide a high-quality service.

If you are dissatisfied with any aspect of our services, please contact us by email at:

abi@theuniversitysupportsuite.co.uk

We aim to:

  • acknowledge complaints within 5 working days; and

  • provide a full response within 14 working days where reasonably possible.

 

19. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

Please read our Privacy Policy for further information about how we collect, use and protect your personal data.

 

20. Changes to These Terms

The University Support Suite may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

 

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Accessibility Statement

Our Commitment to Accessibility

The University Support Suite is committed to making our website and services as accessible and inclusive as possible. We believe that every student should be able to access information, resources and support with confidence, regardless of disability, neurodiversity or individual needs. As a business specialising in supporting students, including those with ADHD, autism, dyslexia and other SEND needs, accessibility is at the heart of how we design our services.

 

Website Accessibility

We aim to make our website easy to use by:

  • using clear, straightforward language;

  • maintaining a consistent website layout;

  • choosing readable fonts and colour contrasts;

  • using descriptive headings to improve navigation;

  • designing pages that work across different devices;

  • regularly reviewing our content to improve accessibility.

We are continually working to improve the accessibility of our website and welcome feedback from our users.

 

Our Services

We understand that every student has different needs. Where possible, we are happy to make reasonable adjustments to help participants access our services.

This may include:

  • providing resources in advance of a session;

  • allowing additional processing time during activities;

  • using clear and structured presentation materials;

  • providing written resources to support learning;

  • adapting delivery where appropriate.

If you have any accessibility requirements or would benefit from reasonable adjustments, please contact us before your session so we can discuss how best to support you.

 

Accessibility Feedback

If you experience any difficulties using our website or accessing our services, we would appreciate hearing from you. Your feedback helps us continue to improve the accessibility of The University Support Suite.

Please contact us using the details below.

Email: abi@theuniversitysupportsuite.co.uk

 

Ongoing Improvement

Accessibility is an ongoing process rather than a one-time task. We are committed to reviewing our website and services regularly and making improvements wherever reasonably possible to ensure they remain accessible to all users.

 

Contact Us

If you require information in an alternative format or have any questions about accessibility, please contact:

The University Support Suite (A trading name of Abigail Scrivens)

📧 abi@theuniversitysupportsuite.co.uk

🌐 www.theuniversitysupportsuite.co.uk

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